Business Transformation & Change

Helping leaders and organisations design, lead and manage transformation and change with confidence

Many organisations have strong strategies and well-intentioned transformation programs but struggle to translate them into sustained operational change.  Fragmented portfolios, leadership misalignment and change fatigue often undermine outcomes , particularly in complex people- centered environments. Change can be managed proactively however it is often managed reactively, if at all. Of course it is our preference to manage change, to minimise resistance and chaos.  Even better still is to support you as you proactively manage the change.

At Prentice Consulting, we work with executive and transformation leaders to stabilise complex change environments, integrate strategy with delivery, and embed change into the way the organisation actually operates. We partner with organisations and leaders to build their change capability and deliver lasting outcomes. Through a blend of advisory services, targeted coaching, and practical skill-building, we equip clients to navigate complex transformations and become more effective in leading, managing, and delivering change—today and into the future.

Our Services

  • Clarifying the Change: Defining what needs to change - and how to drive it with purpose, clarity and confidence.

  • Establishing Change Capability: Building or strengthening internal change functions with sustainable, fit for purpose practices, tools, and reporting.

  • Change Health Checks: Independent assessments of programs, portfolios or functions - identifying strengths, risks, and practical steps forward.

  • Change Readiness Reviews: Evaluating preparedness for upcoming change to ensure smooth transitions and successful delivery.

  • Enterprise Change Reporting: Change capability reporting to understand target areas for improvement and change capacity to help make informed change prioritisation decisions.

  • Change Coaching: Targeted coaching for leaders and teams to build capability, confidence and accountability in leading and managing change well.

Our Business Transformation and Change Practice is led by Melissa Prentice, a seasoned business transformation and organisational optimisation specialist with over 25 years’ experience across diverse industries, specialising in translating strategy into sustainable operational change. Her work sits at the intersection of enterprise intent, program delivery and frontline reality. She is particularly trusted in periods of disruption - establishing enterprise change functions, and shaping clear, integrated strategies and roadmaps following restructures, acquisitions, system implementations and major reform - where momentum must be rebuilt quickly and with clarity.

What our Clients can Expect

After working with Prentice Consulting, leaders and organisations can expect:

  • Clear, aligned transformation priorities and approach.

  • Confidence in leading change, not reacting to it.

  • Reduced change fatigue and duplication.

  • Stronger change delivery discipline.

  • Measurable change capability uplift.

  • Improved change performance, experience and outcomes.

Our Experience

We have experience across a variety on industries and sectors. A snapshot is provided below.

Health and Human Services

  • Providing business transformation, customer experience and organisational change expertise to UnitingCare Queensland as General Manager within the Transformation Team.

  • Queensland Health Payroll - change management and ERP transformation related subject matter expertise during Program design stage.

  • Transformation of the Strategic Procurement and Supply Division at Health Support Queensland - change management consultant.

  • West Moreton Hospital and Health Service Executive and Board - deep dive strategic analysis and in the drafting of the Strategic Plan, balanced scorecard and implementation plan.

  • Culture assessment and stakeholder engagement - Queensland Children’s Hospital (QCH) Project to ensure a smooth integration of services and resources between the Mater Children’s Hospital and the Royal Children’s Hospital in the initial stages of the QCH

  • Human Resource function assessment of three Commonwealth Government Agencies, including Medicare, and made recommendations for the best model of delivery.

  • Ernst and Young - Queensland Health client service partner.

  • Benendon Private Hospital - Program Change Manager for organisational transformation operating model change.

  • Board Member of the Sporting Wheelies and Disabled Association from 2015-2017. Throughout this time the Association went through significant changes including the hiring of a new Chief Executive Officer. Melissa provided strategic advice and support and was the COairperson of the Business Development Sub-Committee.

Professional Services

  • Sunsuper Insurance Claims Team capability uplift.  

  • Sunsuper - Insurance Transformation, base process and merger changes.

  • Sunsuper - New customer engagement evaluation framework. 

  • Suncorp - Program Change Manager CRM and Single view of customer (replacing 110+ systems used by customer interacting staff across 12 different Suncorp Group businesses with an end to end customer engagement platform).   

  • Aurizon - ETCS Operational Technology transformation and mode of operation in the CQCN.

  • QSuper’s Relationship Optimiser - Program Change Manager (optimising the company’s’ relationship with members, external financial advisers and employers).

  • QSuper Advice Enquiry and Service Team (QInvest Contact Centre) operating model and performance improvement.

  • QInvest - legislative changes to superannuation for 01 July 2013 and changes to the advice model.

  • Sinclair Knight Merz - Global ERP Change Health Check

  • Suncorp change and culture team - change management toolkit development and related coaching.

  • Suncorp - Program Change Manager HRMIS and related off shore transition.

  • AVIS (global - UK) - Pilot country (Germany) transition manager for Global SAP rollout and insourcing activity (Budapest).

  • Allen and Overy (Magic Circle Law Firm)- Program Change Manager HRMIS deployment to 11 countries.  

  • KMPG Consulting - Merger facilitation with Atos Origin  

Energy | Utilities | Mining

Energy

  • Energex and Ergon Energy Joint Workings Program - Program Change Manager supporting the Program and business subject matter experts as they deliver this significant change as well as six related projects.

  • Ergon Energy Trading and Risk Management Solution - Market scan and requirements development, strategy and deployment roadmap development.

  • Ergon Energy - Critical Reporting Program

Utilities

  • Queensland Urban Utilities - short-term support to the development of a transformation framework driven by the need to restructure to ensure a long term and sustainable business model.

Mining

  • Glencore - Program Change Lead - Supply Chain Optimisation - development of Change Strategy

  • Anglo America - Project and Change Lead - 3 x underground longwall maintenance operating model change.

  • PanAust - change management support and advice for several initiatives: initial stages of the eDRMS rollout (SharePoint) and transition support for subsequent rollouts across Brisbane, Laos and Chile; outsourcing the Information Solutions Service support to Data3# (Brisbane and Chile); MOE (Managed Operations) Upgrade in Australia and Vientiane; operational efficiency initiative/production management solutions – minimising production downtime and operational reporting in the mines in Laos; development of a business transition framework, standard and toolkit for IS Implementations.

  • Freports Indonesia - employee management and performance subject matter expert advice to the risk services group.

Education

  • Queensland Education HRMIS - Program Change Manager responsible for ensuring business readiness (65,000 fte). ation (Change Manager) and related HR operating model change.

  • Advised the Department of Education (Training and the Arts) on their HR Business Model, focusing on business consultation and supporting the challenges of aligning HR processes and systems from two existing business units - Education Queensland and Training Queensland. 

Defence and Defence Industries

  • Veterans Queensland - Premier and Cabinet community engagement - lead and co-facilitator

  • Quantum - Cultural and leadership Assessment

  • Royal Australian Navy - Administration Officer (11 years)